Applicant Care
We have worked hard towards perfecting a good applicant experience because a bad one could mean the difference between hiring from a set of quality CVs and settling for average.
It is very important to understand that the candidate must be communicated with during the application process.
Automated Communication
When a candidate does not complete the application process in one sitting, an email is automatically sent to the candidate requesting them to complete the procedure. Once complete, a user-defined email will be automatically sent to the candidate confirming receipt of the application and what the candidate should expect next.
Bulk Email
In the event where an organisation wants to communicate with all those who’ve applied or just send a message to a select few, our solutions can be used to not just deliver the message but also personalise it for each individual.
Applicant Self Service
Online hiring platforms are designed to ensure that applicants can gain access to their information at any time, from anywhere in the world without having to call the recruitment department for an update on their application.
Once they have registered their details with you online, applicants can then manage their application and receive updates through the Applicant Centre embedded in your career site. Advanced functionality such as the ability to download offers or book interviews, set-up job alerts for future vacancies or check their status in the recruitment process are all available online. Critically, all communications sent to applicants are also stored in a virtual inbox.
Applicant Query Tool (F.A.S.T. ™)
Customers who receive high volumes of applicants and want to provide excellent levels of candidate care use this module to receive, route, respond and report on the queries coming in from candidates around the world. FAST stands for ‘Feedback And Support Tool’ and comes packaged with response templates. Customers with a call centre find this a very powerful tool.